Unable to send IM to OCS 2007 R2 user
Recently had a client who were unable to send IM’s after a LCS to OCS 2007 R2 upgrade.
users got “Joe Bloggs could not be reached and this message was not delivered” when starting a new IM conversation with certain users, although if that user started a conversation with them they were able to converse.
After installing the 2007 Resource kit and running a trace on “SIPStack” I saw the following error message;
"The application specified an invalid static forwarding url"
A Google (oh our trusty friend) showed up the following post;
In short this was right, only the “other” value was indeed a blank value. After I removed this (and waited for AD to replicate to the DC that OCS was looking at), IM’s worked.
Client has asked me to write a script to check AD users for this, so if I do I will post up here 🙂
After a user comment on this I decided to investigate more via ADSI edit.
If I add a “blank” (or space) value to the Other IP phone to a user via ADSI edit, it looks like this;
This doesn’t look too bad – however if I expand the property I can select the “first line” like such;
And sure enough, in the AD Users and Computers counterpart I can do the same;
Removing this value (either via ADSI edit or AD UC) means I can no longer select this value whatsoever.
It also leaves the ADSI value as <not set> as can be seen below;
In short, if you are having this problem – make sure that the attribute is listed as <not set> in ADSI edit – anything other than this and it should be cleared down 🙂
Hope that helps! 🙂